At howellshealth.com (“Howells Health”), we strive to provide the best customer experience so that our consumers enjoy continuous service excellence. For us to be consistent we must understand customer buying habits so we can provide outstanding personalized experience for every customer. As we do this, we are careful to always show transparency and respect the privacy and security of our customers and their personal data.
This policy explains how customer data is stored, shared and used outlining the controls in place and choices on sharing of personal data when you visit or make purchases from Howells Health.
Applicable Law
This Privacy Policy with its use is governed by the laws of the Federal Republic of Nigeria and the Nigerian Courts shall have jurisdiction over same. This is without prejudice to the right of Howells health to seek recourse in any jurisdiction worldwide in order to restrain the unlawful use of any of the materials contained in the Website.
Collection of Personally Identifiable Information
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Howells health. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We may make use of your personal information to send you offers based on your previous orders and your interests. Howells health shall be entitled to use the content or any of its elements for any type of use, including but not limited to creation and update of customers data on Howells health’s customer loyalty program, promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include content you provide. We will provide you the option to opt out of these offers at any time you so desire. To the extent allowed by law, your choice of not opting out of these offers will be deemed your conclusive acceptance of our use of your personal information to send you said the offers.
Demography and Data Profiling
We use personal information to provide the services you request. To the extent to which we require your personal information to market to you, we will provide you the choice to opt out and to the extent allowed by law, your choice of not opting out will be deemed your conclusive acceptance of the use of your personal information for this purpose. We use your personal information to resolve disputes, troubleshoot problems, and help promote a safe service, measure consumer interest in our products and services, inform you about online and offline offers and provide you with product and services updates. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used in identity confirmation and gathering of broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like location, local government area, age, or income band). We use this data to tailor your experience on our website, providing you with content that we think you may be interested in and to display content according to your preferences.
Sharing of personal information
We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. However, at all times we will endeavor to keep control and be responsible for the use of your personal information. By providing Howells health with your personal information, you consent to our transferring of your personal information to our other corporate entities and affiliates or service providers who may not provide the same level of data protection as us. If we do make such a transfer, we will, if appropriate, enter into a contract with such third parties to mandate they follow this privacy policy with respect to your personal information.
Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Howells health and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information
Security Precautions
Our site has strict security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. However, we advise that the internet and World Wide Web is not 100% secure and to the extent permitted by law, Howells health assumes no liability for any loss you may suffer as a result of interception, alteration or misuse of information transmitted over the Internet.
Cookies
Cookies are a way for a website to store information in your browser. They are small bits of data stored as text files on a browser. Websites use these small bits of data to keep track of users and enable user-specific features to remember information specific to a given user. For example, many online retailers use cookies to keep track of the items in a user’s shopping cart as they explore the site. Without cookies, your shopping cart would reset to zero every time you clicked a new link on the site. That would make it impossible to buy anything online! Your browser can be set to not accept cookies, but this would impair your experience while using our website. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.
Information Security
It is of utmost importance for us to protect the security of information on our website. We protect your information when carrying out transactions by making use of Secure Socket Layer (SSL) protocol, which encrypts every information inputted. We transmit the entire card number to the appropriate card company when processing orders, but we reveal only the last four digits of your debit/credit card number when confirming orders.
Also, When purchases are made online, we collect specific types of information from you, including but not limited to your name, shipping address, payment information (which includes card numbers, email address, important health information such as reactions & allergies, pregnancy/breast-feeding status). This information is called order information.
Choice/Opt out
Howells Health provides all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all Howells health’s lists and newsletters, please visit https://www.howellshealth.com/unsubscribe. In the future, you can unsubscribe by clicking the one-click unsubscribe button located at the bottom of every email. We acknowledge the fact that your personal information belongs to yours, and we’ll make it easy for you to update, change your personal details, marketing permissions or limit communication from us. Kindly help us by informing us know if your contact details change, or if you spot any errors in the information, we hold about you. Please note that it may take a period of 7 working days for us to update our records to ensure your new choices are respected. To the extent allowed by law, your choice of not opting out as stated above will be deemed your conclusive acceptance of our use of your personal information for promotional and marketing-related purposes.
Target Advertising
We use third-party advertising companies to serve ads when you visit our website. Those entities and affiliates may not market to you unless you explicitly opt in.
Retention of Personal Information
We will retain your personal information only for so long as reasonably necessary for the purposes set out above.
Available Remedies for Violation of the Privacy Policy
You have the right to access personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Updates to Our Privacy Policy
To the extent permitted by law, we may update this Privacy Policy periodically to reflect changes in our personal information practices or changes in applicable law. We will indicate at the top of this Privacy Policy when it was most recently updated. You are responsible for periodically reviewing the most current version on the site. To the extent allowed by law, your continued use of the site will be deemed your conclusive acceptance of the updated Privacy Policy
Contact Us
Please contact our Customer Services teams via the chat on our website or call 0817 200 5332 during our opening hours (Monday-Friday 9:00 am- 5:30 pm, Saturday – 9:00 am-1:00 pm) and we will advise you how to return the items.
